Privacy Policy

About this Privacy Policy

Morospin Casino respects the privacy of players and aims to handle personal information in a fair, careful and transparent way. This policy applies to information connected with the website, account services, customer support, payments, verification processes and other activities provided through the casino platform.

Personal information means information that identifies you or could reasonably be linked with you. The information handled may depend on how you use the website, which services you access, the communications you send and the checks that are required before or during account use. Some information is provided directly by you, while other information is collected automatically when you use the website.

By using the website, you should read this policy together with any other privacy notices or terms shown at the time information is collected. If this policy is updated, the revised version may be published on the website. You should review the policy from time to time so that you understand how information may be handled.

Information we may collect

The types of information handled by an online casino commonly include the following categories. The exact information collected will depend on your account, transactions, communications and use of the website.

• Account details, such as your name, date of birth, residential or contact information, username, account preferences and other details needed to create and manage an account.
• Identity and verification information, including documents or information used to confirm identity, age, eligibility, account ownership and the accuracy of details provided.
• Payment and transaction records, including deposits, withdrawals, wagers, account balances, payment method information, transaction references and records of related communications. Payment details may be processed through external payment providers.
• Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, time zone, website activity, approximate location information and diagnostic data.
• Cookie and similar technology data, including information about sessions, preferences, pages visited, links used and interactions with the website.
• Support and communication records, including messages, requests, feedback, documents and information provided when you contact customer support or privacy support.
• Information connected with safer gambling, account security, fraud prevention, disputes, complaints and compliance checks, where it is relevant to the operation and protection of the platform.

You should provide information that is accurate, complete and current when requested. If information is missing, inaccurate or cannot be verified, some account or transaction features may not be available. You should not provide another person’s personal information unless you are authorised to do so and have a lawful basis for sharing it.

How and why information is used

Personal information is used only for purposes connected with operating the website, providing services, meeting responsibilities and protecting players and the platform. Depending on the circumstances, information may be used to:

• Create, maintain and administer your casino account.
• Provide access to games, account functions, payments and other requested services.
• Confirm your identity, age, account ownership and eligibility to use particular services.
• Carry out verification, security, anti-fraud and anti-money-laundering checks in general accordance with applicable requirements.
• Process deposits, withdrawals, payments, refunds, transaction enquiries and account reconciliation.
• Respond to questions, complaints, technical issues, privacy requests and other support enquiries.
• Monitor website performance, troubleshoot problems, improve usability and develop or assess services.
• Protect the website, accounts, payment processes and users from unauthorised access, misuse, manipulation and other security risks.
• Meet legal, regulatory, accounting, record-keeping and other formal obligations that apply to the service.
• Communicate with you about your account, important service information, security matters, policy changes and operational notices.
• Send marketing or promotional communications where permitted and where you have provided consent or another permitted basis applies.

Information may be used for more than one purpose where those purposes are related. For example, transaction information may be required both to complete a payment and to maintain accurate records or identify unusual activity. Where a purpose is not obvious from the circumstances, additional information may be provided when the information is collected.

Sharing information

Information may be shared where reasonably necessary to provide the service, complete a requested transaction, operate technical systems or meet a legal or security responsibility. This may include sharing relevant information with payment providers, identity and verification providers, technology and hosting providers, customer support tools, security services and professional advisers. These providers should receive only information relevant to their role and may be required to protect it.

Information may also be disclosed where required or permitted by law, to respond to a lawful request, investigate suspected fraud or misconduct, protect rights and safety, resolve a dispute, or protect the website and its users. Information is not intended to be sold as a standalone personal information product.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account functions, understand website usage, improve performance and help protect against suspicious activity. Some cookies may be placed by service providers that help operate website features. Cookies may be session-based and expire when you close your browser, or remain for a longer period to remember settings or recognise a returning browser.

You can manage, block or delete cookies through your browser settings. If you disable some cookies, parts of the website may not work correctly or some account functions may be less convenient. Browser settings can usually be used to accept cookies, reject them, receive alerts or remove existing cookies.

Security

Reasonable technical, administrative and organisational measures may be used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Access may be limited to people and providers who need information for an authorised purpose. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support if you suspect unauthorised account activity.

Storage and retention

Information may be stored by the casino or by service providers supporting the website. Depending on the services used, information may be processed or stored in Australia or another country. Where this occurs, reasonable steps may be taken to protect information and require appropriate handling by relevant providers.

Personal information is retained for as long as it is needed for the purposes described in this policy, to manage an account or transaction, address disputes, maintain security, and meet applicable obligations. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical and legal requirements.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. You may ask for access to your information, request correction of information that is inaccurate or incomplete, ask for deletion of information that is no longer required, and withdraw consent to marketing communications.

How to make a privacy request

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@morospincasino.online. Please describe your request clearly and provide enough information for the relevant account or records to be identified. You may be asked to confirm your identity or account ownership before information is disclosed or changed. This is a security measure designed to help prevent information being provided to the wrong person.

A request for deletion may not result in immediate removal of every record. Information may need to be retained where it is required for legal, security, dispute-resolution, accounting or transaction-record purposes. If deletion cannot be completed in full, the request can be considered against the reasons the information must continue to be held. Information that is no longer needed may be removed or de-identified in accordance with applicable requirements.

You can withdraw consent to marketing at any time by contacting support@morospincasino.online. You may also use an unsubscribe option included in a marketing message where one is provided. Choosing not to receive marketing will not normally stop essential service messages, such as account, payment, security, verification or policy communications.

The timing and outcome of a request may depend on its nature, the information involved, identity verification, technical limitations and any obligation to retain records. If more information is needed to respond, it may be requested through the contact details associated with your account.